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SALES
- July 2004 by Jeffrey Gitomer You Are What You Think About Everyone thinks they have a positive attitude, and most people are wrong. They may have positive anticipation, until they lose a few. Then they begin to grumble and blame. If your attitude isn’t as strong as it should be, the first thing you need to do is find out why. If you understand the root cause, then a remedy is more easily accepted and implemented. The key word of attitude is “influence.” In the legendary Earl Nightingale recording of “The Strangest Secret,” he says, “You become what you think about all day long.” Ever hear the age-old statement, “Self-talk equals self- performance?” It’s true. Self-talk is an influence. Who and what is influencing you? How are they affecting your attitude? Here are some influences to consider. I guarantee many of these are already affecting your thinking and your actions, either positive or negative.
Jeffrey Gitomer is the author of The Sales Bible, and Customer Satisfaction is Worthless, Customer Loyalty is Priceless. He can be reached at 704/333-1112 or e-mail to salesman@gitomer.com.
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